Kim.md

Dreamer. Designer. Do-er.

I help businesses get more value from AI by designing better workflows and building useful products.

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So... do you just make things pretty?

Not sure whether you need a product or service designer? Get clear on who does what, how design works and where AI fits in.

Design 101

skills.md

How I can help.

Freelance and contract support to improve services, design products and put AI to work.

Anime-inspired people mapping a service journey

Service design

Simplify complex services by mapping customer journeys, handoffs and opportunities to reduce manual work.

Account Authorities ↗
Illustrated team working around a shared plan

Cross-functional alignment

Bring product, design and delivery teams together to agree priorities and move decisions forward.

Account Authorities ↗
Illustrated person reviewing suggested options

AI workflow & agent development

Build AI workflows and agents with context engineering, connected tools and human review.

Specialist workflows ↗
Illustrated roots and connected system nodes

Systems thinking

Spot dependencies across processes, rules and tools so changes work beyond a single screen.

Specialist workflows ↗

rules.mdc

My rules for working together.

  1. Validate the problems worth solving

    Understand the people, constraints and service around the brief.

  2. Shared understanding always

    Make dependencies and decisions visible enough to discuss together.

  3. Balance moving fast and getting it right

    Working in banking has taught me to move quickly while making room for risk, detail and the checks that matter.

Experience & education

My current role and background.

Request my CV
AI Product Owner, NAB

Feb 2026 - Current

Let’s make something thoughtful.

I’m always open to chat about opportunities,
ideas or collaborations.

Say hello