
Service design
Simplify complex services by mapping customer journeys, handoffs and opportunities to reduce manual work.
Account Authorities ↗Not sure whether you need a product or service designer? Get clear on who does what, how design works and where AI fits in.
skills.md
Freelance and contract support to improve services, design products and put AI to work.

Simplify complex services by mapping customer journeys, handoffs and opportunities to reduce manual work.
Account Authorities ↗
Validate what customers need and test ideas before you commit to building.
BTA Account Origination ↗
Bring product, design and delivery teams together to agree priorities and move decisions forward.
Account Authorities ↗
Build AI workflows and agents with context engineering, connected tools and human review.
Specialist workflows ↗
Turn ideas into clear, usable interfaces, from early prototypes to delivery-ready designs.
BTA Account Origination ↗
Spot dependencies across processes, rules and tools so changes work beyond a single screen.
Specialist workflows ↗rules.mdc

Understand the people, constraints and service around the brief.

Make dependencies and decisions visible enough to discuss together.

Working in banking has taught me to move quickly while making room for risk, detail and the checks that matter.
Feb 2026 - Current

I’m always open to chat about opportunities,
ideas or collaborations.